Delivery Information

Delivery Times and Charges

For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.

Heavy Item Surcharge – due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge, for UK Mainland customers £2 will be added automatically to your order at check out.
For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit.
Heavy Item Surcharge Outside the UK Mainland - please call us for a quote.

Add Gift Card & Gift Wrap - £2.50 Charge

Returns
We enclose a FREEPOST RETURN LABEL (UK orders only) with your order- simply affix the label to your parcel and hand in at any post office.

We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0330 024 1946 who will advise postage costs specific to their order and overseas address.

Postage and Packing

Postage and packaging charges are as follows:
UK (including Channel Islands) - £5.50
UK Premium postage: For an additional cost of £3 (£8.50) orders placed by 3pm Monday - Thursday will be sent 1st class on the same day and will arrive on the 1 - 2 day service.

Stock Availability

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
0330 024 1946
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays

Returns

Returning your purchase couldn’t be easier. We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any post office - we'll do the rest.

Guarantee

100% Money Back Guarantee

You can return any purchase within 30 days of receipt for any reason, for a prompt replacement or refund. This does not affect your statutory rights.